Test centre & delivery capabilities

DEFINING THE PROJECT

Our project manager defines what the project is and what the users hope to achieve by undertaking the project.

PLANNING THE PROJECT

In this stage, our project manager lists all activities or tasks, how the tasks are related, how long each task will take, and how each task is tied to a specific deadline.

EXECUTING THE PROJECT

Build the project team. In this phase, our project manager knows how many resources and how much budget he or she has to work with for the project.

CONTROLLING THE PROJECT

Our project manager is in charge of updating the project plans to reflect actual time elapsed for each task.

E-COMMERCE

Online web-shops are gaining ground at an extremely fast rate. The concept of going to outlets and purchasing goods is slowly dying out as more and more people prefer to save time by ordering products online. Galaxy Infoware e-commerce website reduces operating costs, helps you to obtain higher revenues, increases your customer base, creates new market opportunities, enhances your customer service and targets your communications.

COLDFUSION SOFTWARE DEVELOPMENT

Building on ColdFusion’s already rich custom software development feature set, the Galaxy Infoware development team employs ColdFusion 9’s newest features to: generate and capture PDF form documents, deploy AJAX mechanisms, integrate rich text-editors, display editable data grids and integrate .NET objects within ColdFusion applications.

IT OPERATIONS & SUPPORT

IT Operations is responsible for implementation, support and management of computer based information systems, particularly software applications and computer hardware ranging from a desktop PC to high end servers and routers. IT Operations follows the Information Technology Infrastructure Library (ITIL) framework of best practice approach to facilitate the delivery of high quality IT services. We have an extensive set of management procedures that are intended to support business in achieving both high financial quality and value in IT operations.

EXPERT SAP TECHNICAL SUPPORT

Galaxy Infoware offers a support system for a wide range of SAP applications and releases, from ECC 6.0 and earlier releases through BW 3.5 and SAP Business Suite, including all major product lines.

UNMATCHED SAP EXPERTISE

From application and customization fixes to tax, legal, and regulatory updates and beyond, every SAP Galaxy Infoware client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Galaxy Infoware Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system.

We focus on SEO optimization and Web SEO design services. Our success lies in keyword value analysis and focused link building with a sophisticated, cutting-edge reporting system. The keyword phrases we use provide more than high SERPs; they lead to conversions and sales. We have experienced SEO professionals who understand your business priorities — superior SEO optimization technology that drives qualified visitors to your site, at affordable pricing. Our outstanding team brings many years of technical and business expertise to your search engine marketing effort.

At the core of almost every application in your company lies a database. Databases provide the underlying support to your customer service, production operations, internal operations, and sales and marketing.

• 7 days a week × 24 hours a day × 365 days a year support
• Installation, upgrades and configuration
• Daily, proactive monitoring and administration
• Fast, efficient response to database events
• Backup and recovery planning
• Disaster recovery analysis and testing
• Database performance monitoring and tuning
• SQL tuning analysis
• Space management and capacity planning
• Security administration and maintenance
• Object creation and management

A custom mobile application with a unique touch is much needed to boost the functions and performance of mobile devices. Some of the big names in the industry today are iPhone, BlackBerry and Android, that have their own set of features which require technical finesse to meet both individual and business needs. We are supportive of business requirements that may vary significantly and thus yield a need for customized mobile application development & mobile software development — creating value-added mobile phone applications tailored exactly to your specific business requirements for enhanced efficiency, functionality and value addition.

Customer relationship management (CRM) applications help you take care of your current and future customers. With CRM, your sales, marketing, and customer service teams’ interactions with customers are all managed in one place. You’ll make better business decisions because you always have accurate and up-to-date customer information.

Keeping customers happy while keeping service costs down is the ultimate goal of every customer service executive. CRM applications help you provide faster, more responsive, and less costly service across every channel — from the call centre to the social web. Some CRM applications help your agents automatically find and join conversations happening about your company on social networks, so your customers get answers quickly and customer satisfaction gets a boost. We have evolved from using normal CRM to the SCRM method that yields more productivity and profitability.